STOCKRUN LIMITED TERMS OF TRADE FOR DELIVERY SERVICE APP AND WEBSITE (BUSINESS-TO-BUSINESS)
Last updated: 2 June 2026
By registering for, accessing, viewing, or using the www.stockrun.co.nz website (the "Website") or the StockRun app (the "App") and related delivery services provided by StockRun Limited ("Company"), you ("Customer") expressly agree to be bound by these Terms of Trade ("Terms"), together with the Privacy Policy located on the Website at www.stockrun.co.nz. These Terms, the Privacy Policy together constitute the entire agreement ("Agreement") between Company and Customer relating to the provision and use of the Services.
The Company is a logistics and delivery service provider only. The Company is not a party to any contract of sale between the Customer and any Supplier, does not purchase or on-sell Goods, and has no liability in respect of the quality, fitness for purpose, or accuracy of any Goods ordered by the Customer from a Supplier.
If you do not accept these Terms, you must cease all access to and use of the Website, App, and Services.
Company reserves the right to update, replace, or amend these Terms at any time by posting amended Terms on the Website. Continued access or use of the Website or App will constitute acceptance of the amended Terms.
1. DEFINITIONS
Account means the registered account created by Customer for access to the Services.
Authorised Employee means any employee or representative of the Customer who has been granted permission via the Website's or App's permission system to place Orders for Services.
Business Day means any day other than a Sunday, or public holiday in Auckland, New Zealand.
Claim means any claim, demand, action, proceeding, liability, or cost.
Company means StockRun Ltd, New Zealand Business Number 9429052791710.
Confidential Information means any non-public information disclosed by Company to Customer in connection with the Services, including but not limited to pricing, business processes, software, platform design, and operational methods, whether disclosed orally, in writing, or by any other means.
Customer means the sole trader or business entity registering and using the Services pursuant to these Terms, including any Authorised Employee.
Customer's credit card means the credit card details securely provided on registration of the Customer, as updated in writing to the Company from time to time.
Delivery means the transportation and delivery of Goods by Company from a Supplier's premises to a Delivery Address supplied by Customer.
Delivery Address means the address or location nominated by the Customer via the App (including any geo-located or manually entered address or site notes) at which the Customer or an Authorised Employee will meet the Driver to receive the Goods.
Delivery Fee means the variable fee payable for Delivery, calculated according to distance and/or other metrics specified on the App.
Driver means any employee, contractor, or agent of the Company engaged to carry out a Delivery.
Goods means items or property to be collected by Company from Suppliers for Delivery as part of the Services, being items listed as available for delivery on the App or Website.
GST means goods and services tax as defined in the Goods and Services Tax Act 1985.
Liability Limit means the maximum liability of NZD 500.00 per Delivery as specified in clauses 6 and 12.
Order means a request for Delivery submitted by Customer, Authorised Employee or by any person using the Customer’s Account via the Website or App in respect of Goods from a single Supplier.
PIN means the unique confirmation code issued to the Customer for each Order, which must be provided to the Driver at the time of Delivery to authorise and confirm receipt of Goods.
Privacy Policy means Company's privacy policy located on the Website at www.stockrun.co.nz.
Return Fee means the variable fee payable by the Customer where a Delivery is classified as an Undeliverable Delivery and the Goods are returned to the Supplier, calculated according to distance, waiting time and/or other metrics specified on the App.
Service Fee means the fixed fee payable for each Order, as specified on the Website, App, and in Schedule 1.
Services means the Delivery and related logistics services provided by Company via the Website or App, being the collection of Goods from a Supplier and delivery to the Customer's nominated Delivery Address. For the avoidance of doubt, the Services do not include the purchase, sale, or supply of Goods.
Supplier means a business that has been approved by the Company to list Goods on the App or Website and from whom the Company will collect Goods for Delivery to Customers.
Trademarked Content means the StockRun Limited Company trademarks, logo, app interface, website, and all related intellectual property, including as set out in Schedule 3.
Undeliverable Delivery means a Delivery that cannot be completed because the Customer or an Authorised Employee fails to meet the Driver at the Delivery Address, fails to provide the correct PIN, or the Goods cannot be delivered for any other reason attributable to the Customer.
Website means www.stockrun.co.nz, including its mobile site and application, operated by Company.
App means the StockRun app, downloaded from the Apple App Store or Google Play Store.
2. REGISTRATION, ACCOUNTS and ACCEPTANCE OF TERMS
2.1 Customer shall register an Account and provide accurate information as required by Company. Customer consents to Company holding and processing personal information, including credit card details, subject to the Privacy Policy and the New Zealand Privacy Act 2020.
2.2 Customer may designate Authorised Employees via the Website's or App's permission system. Customer is responsible for all activities under its Account, including Orders placed by Authorised Employees.
2.3 Company shall notify Customer by email for every Order placed by an Authorised Employee. Customer may withdraw permission for any Authorised Employee at any time using the Website or App interface.
2.4 Customer shall ensure all usernames and passwords for access to the Website and App are kept secure and confidential, and shall notify Company immediately of any unauthorised use or security breach.
2.5 To register an Account, the Customer must hold an existing account with at least one approved Supplier listed on the App or Website. The Company reserves the right to verify the Customer's account status with any Supplier prior to activating the Customer's Account or processing any Order.
2.6 Acceptance of Terms
(a) These Terms are accepted by the Customer, and a binding agreement is formed between Company and Customer, upon the earliest of:
(i) the Customer clicking "I agree", "Accept", or any equivalent acceptance button or checkbox presented on the Website or App during the registration process or at any subsequent log-in or Order placement where updated Terms are presented; or
(ii) the Customer (or any Authorised Employee) subsequently placing an Order via the Website or App.
(b) By accepting these Terms in either manner described in clause 2.6(a), the Customer confirms that:
(i) it has read, understood, and agrees to be bound by these Terms in their entirety;
(ii) it has the authority to bind the Customer entity (including any company, partnership, or other legal entity on whose behalf it is acting) to these Terms;
(iii) it is in trade for the purposes of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986; and
(iv) it acknowledges that these Terms include limitations and exclusions of liability (including in respect of Goods in transit) as set out in clauses 6 and 12, and that it has had a reasonable opportunity to review those provisions before accepting.
(c) Where updated or amended Terms are posted on the Website or App in accordance with clause 19.5 of these Terms, continued use of the Website, App, or Services (including the placement of any Order) following the posting of such updated Terms shall constitute acceptance of the updated Terms by the Customer.
(d) Company recommends that Customer prints or saves a copy of these Terms at the time of acceptance for its records. A copy of the current Terms is available at all times on the Website.
3. NATURE OF SERVICE
3.1 The Company provides business-to-business logistics and delivery services through the App or Website, subject to these Terms. The Company's role is limited to:
(a) providing a platform through which Customers can browse Goods listed by approved Suppliers and submit Orders for Delivery;
(b) collecting Goods from the Supplier's premises once the Supplier has confirmed the Order is ready for collection; and
(c) delivering Goods to the Customer's nominated Delivery Address.
3.2 The Company is not a party to any contract of sale between the Customer and any Supplier. The Customer purchases Goods directly from the Supplier under the Customer's existing account and invoicing arrangements with that Supplier. The Company does not purchase, on-sell, mark up, or take title to any Goods at any time.
3.3 Each Order is limited to Goods from a single Supplier. The Customer may not combine Goods from multiple Suppliers in a single Order.
3.4 The Supplier may, at any time and at its sole discretion, restrict or suspend a Customer's ability to place Orders through the App or Website (for example, where the Customer has outstanding unpaid invoices with the Supplier). The Company accepts no liability for any loss suffered by the Customer as a result of such restriction or suspension.
3.5 Only Goods listed on the App or Website as available for Delivery may be ordered for Delivery via the App or Website. The Company does not accept Orders for Goods that are not listed on the App or Website, including items that are not suitable for delivery due to size, weight, or other physical constraints.
3.6 Orders should be limited to a value per Delivery of NZD 500.00. Company’s liability is limited to the Liability Limit as detailed in clauses 6 and 12. Customers placing Orders for Goods with a value over this limit should arrange their own insurance.
4. PAYMENT AND FEES
4.1 Customer shall pay the Service Fee (fixed) and Delivery Fee (variable), as specified on the App and Website and detailed in Schedules 1 and 2, for each Order. The Service Fee and Delivery Fee will be charged as a single combined amount to the Customer's credit card.
4.2 Where a Delivery is classified as an Undeliverable Delivery, the Customer shall be liable for the Service Fee, the Delivery Fee, and the Return Fee (variable), all of which will be charged to the Customer's credit card. No refund of these amounts will be made in respect of an Undeliverable Delivery unless a refund is required by law.
4.3 Payment is effected automatically via the Customer’s credit card. Customer authorises Company to charge the aggregate sum of Service Fee and Delivery Fee (and, where applicable, the Return Fee) for each Order.
4.4 All amounts are exclusive of GST unless otherwise stated. GST and other applicable taxes shall be charged at the prevailing rate and are payable in addition to all amounts specified.
4.5 Customer warrants that it is the lawful holder of the Customer’s credit card and authorises all charges for Orders placed by its Authorised Employees. Customer shall ensure sufficient funds are available, failing which Orders may be suspended or cancelled at Company's sole discretion. Any fees incurred prior to cancellation shall remain payable.
4.6 All payments are final and non-refundable, unless otherwise specified in these Terms or as required by New Zealand law.
5. DELIVERY PROCESS
5.1 Order Submission and Supplier Notification
The Customer or Authorised Employee submits an Order via the App or Website. Upon submission, the Order is automatically transmitted to the relevant Supplier via the Supplier's web interface, and a notification email is also sent to the Supplier. The Customer will receive status notifications regarding the progress of the Order.
5.2 Collection
The Driver will be summoned to collect the Goods from the Supplier's premises only after the Supplier has confirmed via the App or Website that the Order is packed and ready for collection. The Company aims to complete Delivery within approximately 60 minutes of Order submission, subject to Supplier packing time (target: 15 minutes from Order submission) and traffic and other conditions. These timeframes are indicative only and are not guaranteed.
5.3 Delivery Address and Site Access
(a) The App will automatically geo-locate the Customer's position as the default Delivery Address. The Customer may manually override the geo-located address and add delivery notes (for example, where a building site does not yet have a formal street address or has multiple entry points).
(b) The Driver will not enter any building site or private property for health and safety reasons. The Customer or an Authorised Employee must meet the Driver at the street or road boundary of the Delivery Address to receive the Goods.
(c) The Customer is responsible for ensuring that an Authorised Employee or person authorised to receive the Goods is present at the Delivery Address at the time of Delivery.
5.4 Proof of Delivery – PIN Confirmation
(a) Each Order will be assigned a unique PIN, which will be provided to the Customer via the App.
(b) At the time of Delivery, the Customer, Authorised Employee or person authorised by the Customer must provide the PIN to the Driver. The Driver will only release the Goods upon confirmation of the correct PIN. The Driver is entitled to assume any person providing the correct PIN is authorised by the Customer to receive the Goods.
(c) Goods cannot be left unattended at the Delivery Address under any circumstances.
5.5 Goods Limitations
Only Goods listed on the App or Website as available for delivery may be ordered through the Services. The Company reserves the right to refuse to collect or deliver any Goods that are not listed on the App or Website, or that are otherwise unsuitable for delivery.
5.6 Undeliverable Deliveries
(a) A Delivery will be classified as an Undeliverable Delivery if the Customer or Authorised Employee fails to meet the Driver at the Delivery Address, fails to provide the correct PIN, or is otherwise unable or unwilling to receive the Goods at the time of Delivery.
(b) In the event of an Undeliverable Delivery, the Driver will return the Goods to the Supplier's premises.
(c) The Customer will be charged the Service Fee, the Delivery Fee, and the Return Fee in respect of an Undeliverable Delivery. No refund will be made in respect of these amounts unless required by law.
(d) The Company accepts no liability for any loss suffered by the Customer as a result of an Undeliverable Delivery where the failure to complete Delivery is attributable to the Customer.
6. INSURANCE AND LIABILITY
6.1 Company cannot and does not maintain insurance cover for Goods in transit. Company's maximum liability for loss, damage, theft, or destruction of Goods during Delivery is limited to the Liability Limit of NZD 500.00 per Delivery. Customer must arrange its own insurance cover for loss, damage, theft, or destruction of Goods during Delivery in excess of the Liability Limit.
6.2 Company shall not be liable for loss, damage, theft, or destruction of Goods exceeding the Liability Limit, or for any indirect, consequential, punitive, special, exemplary damages, loss of profit, revenue, or data.
6.3 Claims for compensation must be notified in writing to Company within 10 Business Days following Delivery or the occurrence of loss. Claims made outside this period shall be invalid and unenforceable.
6.4 Company shall not be responsible for delays or failures in Delivery caused by events beyond Company's reasonable control, including delays or failures of the Supplier.
6.5 The Company is not responsible for, and has no liability in respect of:
(a) the quality, fitness for purpose, accuracy, or completeness of any Goods supplied by a Supplier, including any Goods damaged due to inadequate packaging;
(b) any incorrect, incomplete, or defective Goods packed or supplied by a Supplier;
(c) any dispute between the Customer and a Supplier regarding the Goods, payment, or any other matter relating to the underlying sale of Goods.
Any claim relating to the quality or accuracy of Goods must be directed to the relevant Supplier.
6.6 Risk in the Goods passes to Company at the point of collection by the Driver from the Supplier's premises. The Company assumes responsibility for the Goods during transit (subject to the Liability Limit) from the point of collection until Delivery is completed (confirmed by PIN). Upon completion of Delivery, risk in the Goods passes to the Customer. In respect of an Undeliverable Delivery, risk in the Goods passes to Supplier upon return of the Goods to the Supplier’s premises (or the location from which the Goods were originally collected by Company).
7. CANCELLATION
7.1 An Order may only be cancelled by the Customer or Authorised Employee direct with the Supplier and in accordance with the Supplier’s terms and conditions. An Order cannot be cancelled via the App or Website.
7.2 An Order may also be cancelled by the Supplier at any time before the Driver has been summoned (for example, where the Supplier does not have the Goods in stock, or where the Customer's account with the Supplier has been suspended).
7.3 Once the Driver has been summoned to collect the Goods, the Order cannot be cancelled by the Customer. If the Customer wishes to cancel after this point, the Delivery will be treated as an Undeliverable Delivery and the Customer will be liable for the Service Fee, Delivery Fee, and Return Fee in accordance with clause 5.6.
7.4 Where an Order is cancelled by the Supplier (and not due to any fault of the Customer), the Customer will not be charged any fees in respect of that Order.
8. EMPLOYEE ORDERS AND AUTHORISATION
8.1 All Orders placed by Authorised Employees shall be deemed authorised by Customer. Customer shall monitor and manage Authorised Employees, including withdrawal of permissions, using the App or Website's interface.
8.2 Company shall notify Customer electronically for every Order placed. Customer may withdraw permission for any Authorised Employee at any time. Customer shall be liable for Orders placed by the relevant employee prior to withdrawal of such permission.
8.3 Customer acknowledges sole responsibility for charges incurred and Goods ordered by Authorised Employees, subject to withdrawable permissions.
9. INTELLECTUAL PROPERTY AND RESTRICTIONS
9.1 The App, Website, Services, and all Trademarked Content (including, but not limited to, logos, app interface, trade marks, product and service names, underlying software, and related intellectual property) are, and shall remain, the exclusive property of Company or its licensors.
9.2 Customer shall not copy, reproduce, modify, transmit, distribute, create derivative works based on, publicly display, perform, or otherwise exploit any part of the Website, App, or Trademarked Content except as expressly permitted in writing by Company.
9.3 Any attempt to use, reference, or imitate Company's marks, logo, app design, or other intellectual property is strictly prohibited and constitutes a breach of these Terms, actionable by Company.
9.4 Customer shall immediately notify Company upon becoming aware of any actual or threatened infringement of Company's intellectual property rights.
10. GOOD FAITH AND COMPLAINTS
10.1 The Customer and Authorised Employees must act at all times in good faith in all dealings associated with the Services, App, Website.
10.2 Any complaints, disputes, or issues relating to Deliveries, Orders, or other matters must be promptly communicated to Company in writing at admin@stockrun.co.nz.
10.3 Company shall endeavour to investigate and resolve complaints in accordance with its complaints procedure set out in Schedule 4, and may request additional information from Customer or Supplier as reasonably required.
10.4 Unjustified or abusive complaints may result in suspension or termination of Customer's Account.
10.5 Complaints relating to Supplier performance, or the quality, accuracy, or completeness of Goods must be directed to the relevant Supplier. The Company will provide reasonable assistance to facilitate communication between the Customer and Supplier but is not responsible for resolving disputes about Supplier performance or Goods.
11. PRIVACY AND DATA PROTECTION
11.1 Company shall comply with the New Zealand Privacy Act 2020 and maintain the Privacy Policy located on the Website governing the collection, storage, use, and disclosure of personal information, including credit card data.
11.2 Customer consents to Company's collection, use, and disclosure of all personal information provided through the App, Website, and Services, in accordance with the Privacy Policy.
11.3 Credit card payments are processed using secure third-party systems; card details are encrypted and not retained by Company beyond necessary periods required for payment processing.
11.4 Customer has the right to access, correct, and request deletion of personal information held by Company, at any time, subject to applicable laws and procedures in the Privacy Policy. Customer can email admin@stockrun.co.nz to request account deletion.
11.5 Company may disclose information where required by law, regulation, or government authority.
12. EXCLUSION AND LIMITATION OF LIABILITY
12.1 Customer warrants it is in trade (as that term is defined in the Fair Trading Act 1986 and Consumer Guarantees Act 1993 (CGA)) and acknowledges and agrees:
(a) the Services are being acquired for business purposes, and the Customer agrees to contract out of the CGA in accordance with sections 43(2) of that Act;
(b) to contract out of sections 9, 12A, and 13 of the Fair Trading Act 1986 in accordance with section 5D of that Act;
(c) it is fair and reasonable that the parties are bound by the provisions of this clause 12.1.
The Customer agrees that, to the fullest extent permitted by section 197 of the Contract and Commercial Law Act 2017 (CCLA), all implied conditions and warranties that would otherwise arise under that Act in relation to the Services are excluded.
On Declared Terms — Liability Cap
The Customer acknowledges and agrees that:
it is a commercially sophisticated party operating in trade, with an existing trading relationship with at least one approved Supplier;
it has been given a genuine and reasonable opportunity to read, review, and seek independent legal advice on these Terms prior to acceptance;
these Terms have been freely negotiated between the parties for the purposes of section 252 of the CCLA, having regard to the respective bargaining positions of the parties, the value of the transactions contemplated, and the prior dealings between the parties; and
this Agreement is accordingly a contract for carriage on declared terms within the meaning of section 252 of the CCLA.
(b)Subject to clauses 12.6 and 12.7, the Company's total aggregate liability to the Customer for all Claims arising from or in connection with the loss, damage, theft, or destruction of Goods during Delivery — whether arising in contract, tort (including negligence), or otherwise — shall not exceed NZD 500.00 per Delivery (Liability Limit), except where such loss or damage is intentionally caused by the Company or its employees,
(c) For all other Claims arising out of or in connection with the Services (other than loss, damage, theft, or destruction of Goods during Delivery), the Company's total aggregate liability shall not exceed NZD 500.00 in aggregate, except where such liability arises from the Company's fraud or wilful default.
12.4 To the fullest extent permitted by law, Company disclaims all representations and warranties, express or implied, other than those explicitly set out in these Terms, including but not limited to the implied warranties of merchantability, fitness for purpose, and non-infringement.
12.5 Company shall not be liable to Customer for any loss or damage of any kind arising out of the use or inability to use the App, Website, or Services, including loss of profits, data, anticipated savings, opportunity, or any special, indirect, consequential, or punitive damages, whether arising in contract, tort (including negligence), or otherwise.
12.6 For claims arising out of death, personal injury caused by negligence, fraud, or wilful default, this clause shall not limit Company's liability, but in all other respects, the Liability Limit applies.
12.7 Nothing in this clause limits or excludes any liability that cannot be excluded by law. If any provision of this clause is unenforceable or invalid for any reason, that provision is to be treated as severed from this clause, and the remaining provisions continue in full force and effect.
13. INDEMNITY
13.1 Customer shall indemnify and hold Company, its directors, employees, and agents harmless from and against all Claims, costs, losses, damages, liabilities, expenses (including legal fees) arising from or in connection with:
(a) any breach by Customer or Authorised Employee of these Terms;
(b) infringement or threatened infringement of Company's intellectual property rights;
(c) Orders placed by Authorised Employees or representatives, including Orders placed by unauthorised employees, contractors or other individuals using the Customer Account;
(d) any third party claim arising directly from:
(i) the Customer's or any Authorised Employee's acts or omissions in connection with the Services, the App, or the Website, including any misuse of the App or Website or any breach of these Terms; or
(ii) any inaccurate, incomplete, or misleading information provided by the Customer or any Authorised Employee to the Company or to any Driver in connection with an Order or Delivery (including any incorrect Delivery Address or site access instructions);
but, for the avoidance of doubt, this indemnity does not extend to any third party claim arising from the Company's own negligence, fraud, wilful default, or intentional acts;
(e) any failure by the Customer or Authorised Employee to meet the Driver at the Delivery Address or to provide the correct PIN, resulting in an Undeliverable Delivery.
13.2 Indemnity obligations survive termination of these Terms.
14. TERM AND TERMINATION
14.1 These Terms apply from the earlier of: (a) date Customer registers an Account, or (b) first use of the App, Website, or Services; and shall remain in effect until terminated by either party in accordance with this clause.
14.2 Either party may terminate access to the Services and/ or terminate the Customer Account or this Agreement by giving the other party 30 days written notice.
14.3 Company reserves the right to suspend or terminate the Account immediately on written notice (including via email) in the event of material breach, insolvency, fraudulent conduct, or non-payment.
14.4 Upon termination, all Customer rights to access the Services shall cease, all accrued fees remain payable, and Customer shall immediately cease all use of Trademarked Content, Confidential Information, and return or destroy all such materials at Company's request.
14.5 Termination does not affect Company's rights to pursue Claims for breach or other remedies.
15. CONFIDENTIALITY
15.1 Customer shall not disclose, use, or exploit any Confidential Information received from Company except to the extent strictly necessary for use of the Services or as required by law.
15.2 Confidentiality obligations survive termination of these Terms.
16. DISPUTE RESOLUTION
16.1 If any dispute arises in connection with these Terms, the parties shall first seek to resolve the dispute as set out in clause 10 and in good faith through informal negotiation for at least 20 days from notice of dispute.
16.2 If not resolved, either party may refer the dispute to mediation administered by the Arbitrators & Mediators Institute of New Zealand Inc. ("AMINZ") to be conducted in Auckland, New Zealand, in accordance with AMINZ Rules.
16.3 If mediation fails and no agreement is reached within 20 days of the referral to mediation (or such other time period agreed by the parties), either party may pursue resolution in the courts of New Zealand, which shall have exclusive jurisdiction.
16.4 Nothing in this clause prevents a party from seeking urgent interim relief from a court of competent jurisdiction (injunctive or otherwise).
16.5 Company reserves the right to suspend the Account while any dispute remains unresolved.
17. GOVERNING LAW AND JURISDICTION
17.1 These Terms are governed by, and construed in accordance with, the laws of New Zealand.
17.2 Customer and Company submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or claim arising out of or in connection with the Services or this Agreement.
18. NOTICES
18.1 Notices under these Terms may be given by Company by posting on the Website, email to the Customer address given on Account registration (as updated in writing from time to time), or by written communication sent by post to Customer's registered address.
18.2 Notices to Company must be delivered by email to michelle@stockrun.co.nz, or by post to 7A Church Street, Otahuhu, Auckland, 1062. Notices are deemed to be received on the next Business Day after delivery via email and 7 days after delivery via post.
18.3 Customer shall promptly update Company in writing regarding any change of address or contact information.
19. GENERAL PROVISIONS
19.1 Assignment: Customer shall not assign, transfer, or subcontract its rights or obligations under these Terms without Company's prior written consent, which may be given or withheld in the Company’s sole discretion. Company may assign its rights and obligations without consent.
19.2 Waiver: Any waiver or variation of these Terms must be in writing signed by the party to be bound. Failure to enforce any provision does not constitute a waiver.
19.3 Severability: If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force and effect.
19.4 Entire Agreement: These Terms, together with the Privacy Policy, comprise the entire agreement between Company and Customer as to the Services, and supersede all prior representations.
19.5 Amendments: Amendments to these Terms may be made by Company at any time and posted on the Website.
19.6 Force Majeure: Company is not liable for failure to perform obligations due to events outside its reasonable control, including but not limited to natural disasters, strikes, pandemics, or governmental acts.
19.7 Further Assurance: Each party shall do all things reasonably necessary to give effect to these Terms.
19.8 Counterparts: These Terms may be executed in any number of counterparts, each of which will be deemed an original.
20. COMMUNICATION AND CUSTOMER SUPPORT
20.1 Questions, complaints, and requests relating to the Services or these Terms may be addressed to Company at michelle@stockrun.co.nz, phone 0800 0478 6253.
SCHEDULE 1: Service Fee
Service Fee: NZD $15.00 + GST per Order, or as advised on the App.
SCHEDULE 2: Delivery Fee and Return Fee
Delivery Fee: NZD – variable by distance; see App per Order.
Return Fee: NZD – variable by distance; see App per Undeliverable Delivery.
SCHEDULE 3: Trademarked Content
Description: App content, Arrow logo, Company Name, Website and content, underlying software, and intellectual property.
SCHEDULE 4: Complaints Procedure
Procedure:
- All complaints must be submitted in writing to michelle@stockrun.co.nz.
- Company shall acknowledge receipt within 2 Business Days.
- Company will investigate and provide a substantive response within 10 Business Days.
- If resolution cannot be achieved within the above timeframes, Company will notify the Customer and either party may notify the other of a dispute for the purposes of clause 16.
- Complaints determined by Company to be unjustified, repetitive, or abusive may result in suspension or termination of Account.
- Complaints relating to the quality, accuracy, or completeness of Goods should be directed to the relevant Supplier. The Company will provide reasonable assistance to facilitate communication between the Customer and Supplier but is not responsible for resolving disputes about Supplier performance or Goods.